Service Level Management Service Level Management (SLM) is a process within IT Service Management (ITSM) that aims to define, negotiate, monitor, and report on the level of services provided to […]
Objectives & Types of Service Level Agreement
Service Objective The objective of the implementing agency is to provide a centralized Messaging service to all employees working under the different arms of the Government, both at the Central […]
What are the key components of a good SLA?
Service Level Agreements (SLAs) are essential for ensuring that customers get the quality of service they need from vendors. If you’re preparing to sign an SLA with a vendor and […]
What is a Service Level Agreement? | A Simple Guide to Service Level Agreements
A service level agreement (SLA) is a contract between two parties with clearly defined standards of service, penalty points for failing to meet these standards, and measures that must be […]